Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 60 Return Policy.
The following reasons are covered by our 60 day FULL COVERAGE Return/Exchange Policy.
(We responsible for return postage fees, and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
Paint is chipping, Crystals fall off, etc.
The following reasons are covered by our 60 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. We do not refund any shipping fees.)
You chose the wrong size.
Personal Reasons due to changed mind, personal taste, etc.
Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
Return Service Procedure:
Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
We reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Please Note： Tariff is borne by customers.